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09/05/2008   17:45 GMT
 
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Idigicon Home Page Idigicon Educational Software Idigicon Games Sectio - PC and Mac Idigicon Utilities and Application Software for your PC Welcome to the Idigicon Software Support Section
 
 
 
     
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Idigicon Customer Support Section
We are always happy to help with your enquiries.
Please click here for sales and marketing enquiries. Please click here for sales and marketing enquiries. Please click here to register a product Please click here to register a product Please click here for directions to Idigicon's Head Office Please click here for directions to Idigicon's Head Office Please click here for customer support and technical enquiries. Please click here for customer support and technical enquiries.
  Welcome to the new technical support site from Idigicon. This site is aimed at solving your technical problems for beginners and professionals alike.
You have three ways to help find a solution to you query.

 
1. Product Search
Select the product title from the list below. Click on the grey area in the box below, then move down the list and find the name of your product. They are in alphabetical order.
 
 
2. Common Idigicon Software Questions
Here you will find a list of the most commonly asked questions.
   
 
Please click here for common questions Garfield not working on Vista  
Please click here for common questions Illegal Memory Address, Unable to set Graphics Mode!, Memory Access Violation, Unable to create 3d scene etc  
Please click here for common questions Installation problems  
Please click here for common questions Demo expired - Three FREE evaluations" OR "Asking you to pay?  
Please click here for common questions Where is my passcode?, Why do I have to buy this program again after I reinstalled it?  
Please click here for common questions Does XXXXX software work in Windows Vista?  
Please click here for common questions I am unable to save my user data on Full Marks, why is this?  
Please click here for common questions I've installed your XXXXX education range which claims to have 5/10/15 topics included on it, but I can only play on 1 topic, why is this?  
Please click here for common questions I've installed one of your games but it's moving very slowly, can you help?  
Please click here for common questions I've already installed XXXXX software on my harddrive but why do I need to have the CD in the drive in order to use this program?  
Please click here for common questions Garfield (All versions) After installing the Garfield software when I try to start I get Author RunTime/Maestro errors such as Cannot find Maestro26StandAlone.dll or Cannot find MaestroWinReg.dll. Is my software faulty?  
Please click here for common questions Learn 2 Play - How do I connect my keyboard/guitar to my PC so I can play along?  
Please click here for common questions Learn 2 Play - I'm trying to play along with my favourite music CD, but I can't seem to get the notes/chords to appear on screen, what am I doing wrong?  
Please click here for common questions Learn 2 Play - 3Mb of virtual ram needed  
Please click here for common questions mTropolis32Bit Windows Player error  
Please click here for common questions My Print Perfect CD does not work, it's as if there is no disk in the drive, is it faulty?  
Please click here for common questions Interference Pattern on Action SATs  
Please click here for common questions Missing buttons / Window too small  
   
   
   
 
3. Contact Idigicon Technical Support
Please contact technical support, on the form below.
 
Technical Support Guide

Before you send us a technical support query below please check read the common questions above as there may already be a fix for the issue you're experiencing.

Contacting Technical Support
Please describe the problem you're having in as much detail as you can and where possible describe what sort of machine you have. Mac, what version of Windows etc.
We receive many queries each day and as such, the ones that give the most information can be dealt with the quickest. As an example do not write "My PC crashes! Help Help!". If this is the case, where does it crash? how did you get it to crash? what does the error say?
The more information you give, the faster we can help you. Help us to help you.

Once submitted please wait for a reply, average response time is between 1-2 days.
There is no need to send a technical enquiry twice if you don't receieve a reply quickly.

Please do not use this form to submit anything other than technical support problems, sales queries, work submissions etc will be deleted and NOT seen by anyone else.

Thanks for reading.

Customer Support Team
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TECHNICAL SUPPORT FORM
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